http://www.lifeonashirt.com/2006/12/19/my-business-hero/ As seen through my eyes... Spreadshirt, creative apparel, being a CEO, and life Fri, 21 Nov 2008 01:15:56 +0000 http://wordpress.org/?v=2.0.7 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12848 Mon, 10 Mar 2008 17:46:45 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12848 [...] J : En dehors de ma mère et de ma grand-mère je pense immédiatement à : Lorrie Norrington, présidente des opérations du Marketplace eBay et Colleen Barrett, présidente de Southwest Airlines. Lorrie faisait parti de mon conseil d’administration à Innovation Lab. Je ne peux exprimer tout le respect que j’ai pour son professionnalisme, concentrée sur le client, trouvant toujours la réponse aux problèmes… Colleen est quelqu’un que je n’ai jamais rencontré mais j’adorerais. Je la suis depuis des années parce que Herb Kelleher fondateur et PDG de Southwest est mon héro professionnel et je la respecte pour son enthousiasme et son parcours dans l’entreprise. [...] […] J : En dehors de ma mère et de ma grand-mère je pense immédiatement à : Lorrie Norrington, présidente des opérations du Marketplace eBay et Colleen Barrett, présidente de Southwest Airlines. Lorrie faisait parti de mon conseil d’administration à Innovation Lab. Je ne peux exprimer tout le respect que j’ai pour son professionnalisme, concentrée sur le client, trouvant toujours la réponse aux problèmes… Colleen est quelqu’un que je n’ai jamais rencontré mais j’adorerais. Je la suis depuis des années parce que Herb Kelleher fondateur et PDG de Southwest est mon héro professionnel et je la respecte pour son enthousiasme et son parcours dans l’entreprise. […]

]]> http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12838 Mon, 10 Mar 2008 11:11:58 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12838 [...] Besides my grandmothers and mom, two women definitely stand out for me as role models: Lorrie Norrington, President, eBay Marketplace Operations and Colleen Barrett, President, Southwest Airlines. Lorrie was on my board for the Innovation Lab at Intuit. I cannot express how much respect I have for the way she conducts business. Always focused on the customer, and always pragmatically focused on solving the problem without finger pointing, though with strong accountability. It is a tough balance. Collen is someone I’ve never met, but would love to meet. I’ve followed her for years, because Herb Kelleher, founder and Executive Chairman of Southwest is my business hero, and I respect her business career and her keen focus on the people of Southwest. [...] […] Besides my grandmothers and mom, two women definitely stand out for me as role models: Lorrie Norrington, President, eBay Marketplace Operations and Colleen Barrett, President, Southwest Airlines. Lorrie was on my board for the Innovation Lab at Intuit. I cannot express how much respect I have for the way she conducts business. Always focused on the customer, and always pragmatically focused on solving the problem without finger pointing, though with strong accountability. It is a tough balance. Collen is someone I’ve never met, but would love to meet. I’ve followed her for years, because Herb Kelleher, founder and Executive Chairman of Southwest is my business hero, and I respect her business career and her keen focus on the people of Southwest. […]

]]> http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12746 Sat, 08 Mar 2008 10:04:57 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-12746 [...] Neben meinen Großmüttern und meiner Mom sind es vor allem zwei: Lorrie Norrington, Präsident von eBay Marketplace Operations und Colleen Barrett, Präsident von Southwest Airlines. Lorrie war im Vorstand des Innovation Lab bei Intuit, dem auch ich angehörte. Sie macht ihren Job phänomenal, immer mit Rücksicht auf den Kunden und sehr pragmatisch darauf aus, das Problem zu lösen, ohne den Zeigefinger zu heben. Colleen habe ich noch nicht getroffen, würde mich aber riesig freuen, sie mal zu sehen! Ich verfolge ihren beeindruckenden Werdegang schon lange, da Herb Kelleher, Gründer und Vizevorstand von Southwest Airlines mein business hero ist. [...] […] Neben meinen Großmüttern und meiner Mom sind es vor allem zwei: Lorrie Norrington, Präsident von eBay Marketplace Operations und Colleen Barrett, Präsident von Southwest Airlines. Lorrie war im Vorstand des Innovation Lab bei Intuit, dem auch ich angehörte. Sie macht ihren Job phänomenal, immer mit Rücksicht auf den Kunden und sehr pragmatisch darauf aus, das Problem zu lösen, ohne den Zeigefinger zu heben. Colleen habe ich noch nicht getroffen, würde mich aber riesig freuen, sie mal zu sehen! Ich verfolge ihren beeindruckenden Werdegang schon lange, da Herb Kelleher, Gründer und Vizevorstand von Southwest Airlines mein business hero ist. […]

]]> http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-27 Wed, 20 Dec 2006 07:42:30 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-27 That's basically what my dad's always said, too... and he's certainly one of my heroes. That’s basically what my dad’s always said, too… and he’s certainly one of my heroes.

]]> http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-26 Wed, 20 Dec 2006 00:40:05 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-26 You know, I remind myself regularly that perception is reality, and try to imagine what the perception of others is. So hard. I hadn't thought about this in relation to the in/tangibles, but you are right, the tangibles are much harder to have a whacked perception on. Thanks for linking those together for me. It will help explain why it is critical to focus on the intangibles. You know, I remind myself regularly that perception is reality, and try to imagine what the perception of others is. So hard. I hadn’t thought about this in relation to the in/tangibles, but you are right, the tangibles are much harder to have a whacked perception on. Thanks for linking those together for me. It will help explain why it is critical to focus on the intangibles.

]]> http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-23 Tue, 19 Dec 2006 22:49:07 +0000 http://www.lifeonashirt.com/2006/12/19/my-business-hero/#comment-23 Ahh - how to tackle the intangibles is a wonderful mind exercise. All too often we get caught up in how to improve, increase, reduce, expand, change, [pick your overused corporate action verb here] what we can see and touch without paying enough attention to what can actually bring that needed leap --- perception. What we have is very little compared to what others perceive we have. When relatively all things are equal, it is that difference that helps to determine the winner or leader. Of course, that is also one of the toughest sustainable competitive advantages. Ahh - how to tackle the intangibles is a wonderful mind exercise. All too often we get caught up in how to improve, increase, reduce, expand, change, [pick your overused corporate action verb here] what we can see and touch without paying enough attention to what can actually bring that needed leap — perception. What we have is very little compared to what others perceive we have. When relatively all things are equal, it is that difference that helps to determine the winner or leader. Of course, that is also one of the toughest sustainable competitive advantages.

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